Accessibility Support Services

The Mysore Palace Accessibility Help Desk provides comprehensive support for disabled visitors. Our team is dedicated to ensuring that all guests have an enjoyable and barrier-free experience at our heritage site.

On-Site Assistance Available

  • Wheelchair provision and assistance
  • Personal escort services
  • Sign language interpretation (by appointment)
  • Audio guide assistance for visually impaired visitors
  • Large print materials and magnifiers
  • Priority access to reduce waiting times
  • Emergency assistance for accessibility needs

Our staff are trained to provide respectful and helpful support tailored to individual needs.

Contact Information

On-Site Help Desk

Location: Main entrance lobby, Mysore Palace

Hours: 8:30 AM - 5:30 PM (Daily)

Phone: +91 821 242 1091

Pre-Visit Planning

Email: accessibility@mysorepalace.gov.in

Phone: +91 821 242 1091 ext. 205

Hours: 9:00 AM - 4:00 PM (Mon-Fri)

Emergency Assistance

Security: Ext. 100 (from palace phones)

Medical: Ext. 101 (from palace phones)

Disability Support: Ext. 209 (from palace phones)

Complaints & Feedback

Email: feedback@mysorepalace.gov.in

Online Portal: www.mysorepalace.gov.in/accessibility-feedback

Suggestion Boxes: Located at main entrance and exit

Frequently Asked Questions

Can I bring my own wheelchair?

Yes, you are welcome to bring your own wheelchair. We also provide wheelchairs for loan at no cost if needed.

Are guide dogs allowed?

Yes, certified guide dogs and service animals are permitted throughout the palace grounds.

Is there accessible parking?

Yes, we have designated accessible parking spaces near the main entrance. These spaces are available on a first-come basis.

Do I need to book accessibility services in advance?

While not required, we strongly recommend booking specialized services like sign language interpretation or personal escorts in advance to ensure availability.

Are all areas of the palace accessible?

Most areas of the palace are accessible, though some historical sections may have limitations due to preservation requirements. Our staff will guide you to the most accessible routes.

Is there an accessibility fee?

No, all accessibility services and equipment are provided free of charge to visitors who need them.

Can I get large print materials?

Yes, large print guidebooks and information sheets are available at the information desk upon request.

Are restrooms accessible?

Yes, we have accessible restrooms located near the main entrance, central courtyard, and other key areas of the palace.

Report Issues or Provide Feedback

Your feedback helps us improve accessibility for all visitors. Please share your experience or report any accessibility concerns.

Accessibility Guidelines

Our Commitment

Mysore Palace is committed to meeting or exceeding the accessibility standards outlined in the Rights of Persons with Disabilities Act, 2016, and international best practices for heritage site accessibility.

Standards Followed

  • Indian Building Code (Accessibility) Requirements
  • UN Convention on the Rights of Persons with Disabilities
  • International Best Practices for Heritage Site Accessibility
  • Universal Design Principles

Ongoing Improvements

We continuously work to improve accessibility based on visitor feedback and evolving best practices. Our accessibility committee meets quarterly to review and implement enhancements.